Privacy Policy

Lil’ Wheels Express (“Lil’ Wheels Express,” “we,” “our,” or “us”) respects the privacy of the families we serve. This Privacy Policy explains how we collect, use, protect, and disclose information provided to us through our website, enrollment forms, transportation services, text messages, emails, phone calls, payment systems, and other communications.

By using our services or providing information to Lil’ Wheels Express, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE MAY COLLECT

To provide safe and reliable student transportation services, we may collect information including:

Parent or Guardian Information

• Parent or guardian name

• Home or mailing address

• Email address

• Telephone number

• Emergency contact information

• Authorized pickup or contact information

• Billing and payment information

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Child Information

We may collect information necessary to safely transport your child, including:

• Child's name

• Age

• Grade

• School or daycare attended

• School schedule

• Pickup and drop-off locations

• Transportation schedule

• Emergency contact information

• Booster-seat or transportation safety needs

• Information voluntarily provided by a parent or guardian that is necessary for safe transportation

Parents and guardians should only provide information that is reasonably necessary for us to safely provide transportation services.

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2. HOW WE USE INFORMATION

Lil’ Wheels Express may use information collected from families to:

• Provide transportation services

• Coordinate school pickups and drop-offs

• Develop and manage transportation routes

• Communicate with parents and guardians

• Confirm schedules or transportation changes

• Respond to emergencies

• Process enrollment and registration

• Process payments and maintain billing records

• Send service announcements, reminders, and updates

• Maintain safety and operational records

• Respond to customer service inquiries

• Comply with legal, regulatory, insurance, or safety requirements

• Protect our passengers, employees, contractors, business, and families.

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3. CHILDREN'S INFORMATION

Lil’ Wheels Express provides transportation services involving minors. Information concerning a child should be submitted only by the child's parent, legal guardian, or another person authorized to provide such information.

We collect information about children only when reasonably necessary to provide transportation, maintain safety, communicate with authorized adults, and operate our services.

Lil’ Wheels Express does not sell children's personal information.

Our services and enrollment systems are intended to be used by parents, guardians, and authorized adults and are not intended for children to independently submit personal information.

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4. PAYMENT INFORMATION

Payments may be processed through third-party payment processors.

Lil’ Wheels Express may receive information relating to a payment transaction, such as the payer's name, transaction amount, payment status, and transaction date.

When a third-party payment processor is used, payment card or banking information may be collected and processed directly by that provider and will also be subject to the provider's privacy and security practices.

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5. TEXT MESSAGES AND EMAIL COMMUNICATIONS

Families may receive communications regarding:

• Transportation schedules

• Pickup and drop-off information

• Delays

• Route changes

• School closures

• Weather-related changes

• Payment reminders

• Enrollment information

• Safety information

• Other service-related matters

If you provide your mobile telephone number, you authorize Lil’ Wheels Express to contact you regarding your child's transportation services.

Where required by law, promotional or marketing text messages will be sent only with appropriate consent. Consent to receive promotional text messages is not required as a condition of purchasing transportation services.

Message and data rates may apply.

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6. HOW INFORMATION MAY BE SHARED

Lil’ Wheels Express does not sell or rent personal information.

We may disclose information when reasonably necessary to:

• Employees or authorized drivers providing transportation services

• Contractors or service providers assisting with business operations

• Payment processors

• Technology or communication providers

• Insurance providers

• Schools or childcare facilities when necessary to coordinate transportation

• Emergency personnel when necessary to protect a child

• Government agencies or law enforcement when required by law

• Attorneys, accountants, or professional advisors

• Other parties when disclosure is legally required or necessary to protect the safety, rights, or property of Lil’ Wheels Express, our passengers, or others

Information shared with drivers or transportation personnel should be limited to information reasonably necessary to safely perform transportation duties.

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7. LOCATION AND ROUTE INFORMATION

Because Lil’ Wheels Express provides transportation services, we may maintain pickup locations, drop-off locations, route information, scheduled transportation times, and related operational information.

This information is used to provide and manage transportation services and should not be publicly disclosed except when required by law or authorized by the parent or guardian.

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8. PHOTOS AND MEDIA

Lil’ Wheels Express will not use a child's photograph, video, name, likeness, or testimonial for advertising or promotional purposes without appropriate parent or guardian authorization when such authorization is required.

Any separate photo or media release provided by Lil’ Wheels Express will govern the authorized use of such content.

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9. DATA SECURITY

Lil’ Wheels Express takes reasonable administrative, physical, and technological measures designed to protect personal information.

However, no electronic transmission, online platform, database, or storage system can be guaranteed to be completely secure.

Parents and guardians should immediately notify Lil’ Wheels Express if they believe information associated with their account or child has been compromised.

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10. INFORMATION RETENTION

We may retain information for as long as reasonably necessary to:

• Provide transportation services

• Maintain business and transportation records

• Resolve disputes

• Maintain insurance documentation

• Meet accounting and tax requirements

• Comply with applicable laws

• Protect the legal interests of Lil’ Wheels Express

Information that is no longer reasonably necessary may be securely deleted or destroyed in accordance with our business practices and applicable law.

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11. UPDATING YOUR INFORMATION

Parents and guardians are responsible for ensuring that Lil’ Wheels Express has current and accurate information.

You should immediately notify us of changes involving:

• Telephone numbers

• Addresses

• Schools

• Transportation schedules

• Authorized contacts

• Emergency contacts

• Pickup or drop-off locations

• Information that may affect your child's safe transportation

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12. PRIVACY REQUESTS

Parents or legal guardians may contact Lil’ Wheels Express to request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate business, safety, insurance, and recordkeeping requirements.

We may need to verify the identity and authority of the person making the request before releasing or modifying information concerning a child.

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13. THIRD-PARTY SERVICES

Our website, payment systems, enrollment systems, scheduling systems, or communications may use third-party providers.

Those companies maintain their own privacy practices, and Lil’ Wheels Express is not responsible for the privacy practices of independently operated third-party websites or services.

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14. CHANGES TO THIS PRIVACY POLICY

Lil’ Wheels Express may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The updated effective date will be posted with the revised policy.